Business is rapidly changing, and employers need to stay ahead of the curve to remain successful. Deskless workers – such as warehouse personnel, delivery staff, and customer service agents – are often overlooked when it comes to strategic decision-making that impacts their day-to-day job functions. However, empowering the deskless workforce should be an integral part of any business’s agenda. Doing so will not only ensure that employees have access to the resources they need to do their jobs more effectively but will also improve morale – which can ultimately lead to increased productivity and success. In this blog post, Jay Holstine shares some tips on how best you can empower your deskless workforce in order for them to show improved performance and add value back to your organization.
Jay Holstine On How To Empower The Deskless Workforce
1. Increase Communication: Deskless workers are often isolated from the rest of their colleagues, so it’s important, as per Jay Holstine, to ensure that communication is open and frequent between them and other members of the team. Utilizing tools like instant messaging, mobile-friendly apps, and even dedicated phones can help bridge the gap and facilitate real-time conversations when needed. Additionally, make sure that management is aware of any progress or updates made by deskless workers in order to stay informed and engaged with the entire team.
2. Offer Training Opportunities: Deskless employees are just as capable as desk workers, but in many cases, they lack access to the same types of learning opportunities available to those behind a desk. Consider offering online tutorials tailored specifically to deskless workers or even sending them to in-person classes when necessary. This will ensure that they continue to grow and develop their skills along with the rest of your team.
3. Prioritize Safety: Deskless employees often work in environments that are more physically demanding than a traditional office setting, so it’s important to prioritize safety protocols and standards at all times. Ensure that everyone is properly trained on any equipment they’re using, that personal protective equipment is provided as needed, and that proper guidelines are set in place for physical activities like lifting, carrying, and working at heights.
4. Streamline Technology Use: According to Jay Holstine, many deskless workers rely heavily on technology to get the job done, but access to the right tools and software can be a challenge in remote locations. Investing in platforms that are easy to use, reliable, and secure is key to empowering deskless employees — this could include everything from cloud-based document storage to digital payment options. Additionally, make sure that they have the necessary support when it comes to troubleshooting or training on new technology. This will go a long way in helping them stay productive and efficient while away from the office.
Jay Holstine’s Concluding Thoughts
By providing these resources and opportunities that Jay Holstine highlights here, you’ll create an environment where deskless workers can thrive alongside their office-bound peers. With everyone feeling empowered and connected, your team will be better prepared to take on any challenges that come their way.